Reference

Privacy Policy for Your dongdong77 Account

Clear control over your account, wallet references and device details starts with this Privacy Policy.

Account dataWallet referencesDevice choicesPolicy access
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dongdong77 Privacy Policy for Your dongdong77 Account
HELP PATH

Get Help With Privacy Requests

A clear support route helps when you want to ask about a record, correct an account detail or understand a wallet status reference. Start from your account support path and include the email or phone detail linked to your account, plus the relevant request. We use those details to locate the right record without asking you to send wallet passwords.

Team online

Account data request

Ask us to identify the account details connected with your phone verification step. Include your account contact detail so we can check the request before discussing personal records.

Wallet reference check

For DANA, OVO, GoPay or QRIS status questions, share the transaction reference shown in your account. We use that reference to investigate payment context without requesting your wallet password.

Correction request

If your contact or device details appear incorrect, send the specific field through the account support path. We may ask for an account step to confirm that the request is yours.

DATA PRACTICE

Privacy Controls Across Your Account

We keep the policy practical by connecting each data choice to a familiar account action. You can check what is collected during phone verification, understand why a cookie supports a session, and…

What we collect

We handle details needed for account creation, phone verification, session access and support replies. Device and browser signals can help us recognise a returning session and investigate access that does not match your account pattern.

Payment references

When you use DANA, OVO, GoPay, QRIS, bank transfer or virtual account steps, we may retain references and status details needed to match your account activity and answer a payment question.

Cookies and devices

Cookies can preserve a login session, language choice or security setting in your mobile browser. You can manage cookie permissions in browser settings, although restricting them may affect account access.

Account security

Phone verification is an account step before access, and session signals help us identify unusual sign-in behaviour. Keep your phone and login details private, and contact support if access does not look familiar.

Record retention

We keep personal records only for the period needed for account service, security checks, dispute handling or legal duties. When a record is no longer needed, we review it for deletion or anonymisation.

Your request path

Use the account support path to ask for access, correction or deletion of eligible data. Tell us which record you mean and provide the linked contact detail so we can verify the request.

Questions About the Privacy Policy

These answers address the Privacy Policy questions we expect before an account is opened or a wallet status is checked. If your situation is not covered, use the account support path with the contact detail linked to your account, and we will assess the request under applicable local rules.

The dongdong77 Privacy Policy covers account creation, phone verification, device and browser signals, cookies, support messages, payment references and the ways we use, retain and protect those records.

Yes. Send an access request through the account support path and identify the phone or email linked to your account. We may verify ownership before sharing personal records.

Tell us which account field is incorrect through support, such as a contact detail or device record. We will check the request against your phone verification step before making an eligible correction.

It covers payment references and status details connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account steps. We use these references to match account activity, not to request wallet passwords.

Cookies can keep your mobile browser session, language choice or security setting available between account steps. You can change browser permissions, but restricting cookies may interrupt sign-in or lobby access.

You can request deletion through the account support path. We assess which records can be removed while considering account security, dispute handling and legal duties; access depends on local law.

The policy applies to Indonesian account access where local law permits. Whether you can access or use an account depends on local law, so check the rules that apply to your location.

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